Terms of Service

By accessing or using Planndora System (“Planndora”, “Service”, “we”, “us”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Planndora provides multi-tenant project and product management tools, including projects, issues and tasks, sprints, documentation, ideas, comments, attachments, watchers, notifications, integrations, APIs/MCP tooling where enabled, and platform administration features.

• Features and limits vary by plan and may change as we improve the product.
• Free and paid plans may impose seat, storage, or feature limits as shown at signup or in billing settings.
• Platform superadmins may operate security, mail-usage, pricing catalog, and database administration tools that are not part of a customer workspace.

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your account and for members you invite.
• Organization administrators manage members, roles, projects, billing, and workspace settings.
• Project members may view issues within invited projects; editing an issue generally requires admin privileges or being an assignee, as enforced by the product.
• We may suspend or terminate accounts that violate these Terms, fail payment obligations, or pose a security risk.

• Do not attempt unauthorized access, probe, or disrupt the Service, including credential stuffing, scraping beyond permitted APIs, or distributing malware.
• Do not upload unlawful, infringing, defamatory, or harmful content.
• Do not abuse invitations, email sending, integrations, or APIs in ways that harm other users or infrastructure.
• Do not circumvent plan limits, billing, IP blocks, or security controls.
• Do not use the Service to harass others or violate applicable laws and regulations.

• You retain ownership of content you submit (“Customer Content”), including projects, issues, comments, documents, and attachments.
• You grant Planndora a limited license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service.
• You represent that you have the rights needed to submit Customer Content and that it complies with these Terms and applicable law.
• Organization admins control workspace membership and may access Customer Content according to role permissions.

Paid plans use per-seat prorated billing. An organization admin purchases a plan and pays for the first seat immediately as the admin user. The billing cycle starts on the day of purchase.

Each time a new member is invited and added, a prorated amount is charged based on the remaining days in the current billing cycle. On the next renewal date, the full amount is charged for all active members. If a member is removed, a credit is applied to the next invoice where supported by the payment processor.

• Optional integrations (for example Slack, WhatsApp, Google services, or MCP tools) are subject to those providers’ terms and privacy policies.
• You are responsible for configuring integrations lawfully and for credentials you supply.
• We are not responsible for third-party services outside our reasonable control.

• The Service — including software, UI, branding, documentation, and default configurations — is owned by Planndora System and its licensors.
• Except for rights expressly granted to use the Service under your plan, no license to our intellectual property is transferred.
• Feedback you provide may be used to improve the Service without obligation to you.

Each party may access confidential information of the other. You will not disclose Planndora non-public information. We will not disclose your Customer Content except as needed to provide the Service, as directed by your organization admins, as described in the Privacy Policy, or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You are responsible for maintaining appropriate backups of critical Customer Content.

To the maximum extent permitted by law, Planndora System and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity.

Our aggregate liability arising out of or related to the Service is limited to the amounts you paid us for the Service in the twelve (12) months before the claim giving rise to liability.

You agree to indemnify and hold harmless Planndora System and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your Customer Content, misuse of the Service, violation of these Terms, or violation of applicable law.

• You may stop using the Service at any time and request account or organization closure through support or available workspace settings.
• We may suspend or terminate access for breach of these Terms, non-payment, abuse, IP blocking related to your misuse, or risk to the Service or other users.
• Upon termination, your right to access the Service ends. We may delete Customer Content after a reasonable wind-down period, subject to legal retention needs.
• Sections that by nature should survive (including ownership, billing amounts owed, disclaimers, liability limits, and indemnification) survive termination.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective or “last updated” date. Continued use after changes become effective constitutes acceptance of the updated Terms.

• These Terms are governed by applicable laws of the jurisdiction in which Planndora System operates, without regard to conflict-of-law principles.
• Disputes should first be raised in good faith to support@planndora.com so we can attempt an informal resolution.

Questions about these Terms, billing, or account status: support@planndora.com.